stripe customer balance applied to wrong invoice

The actual problem

Customer credit balance auto-applies to the wrong open invoice — accounting and customer trust both break.

Do this

1. List customers with nonzero balance and multiple open invoices.
2. Apply credit intentionally; disable surprise auto-apply if it fights your ops.
3. Reconcile credit ledger vs invoice PDF weekly.
4. Train support: when to refund vs apply balance.

Tools for this job

• Netkiln

  Invoice/credit drag visibility

• Stripe Pricing

  Customer balance context

Related intents

• stripe billing thresholds invoice early unexpected
• stripe invoice pdf wrong business name