stripe customer balance credit not applying invoice

The actual problem

Customer credits sit unused while invoices collect full amount, driving “I had credit” disputes.

Do this

1. Billing settings: apply customer balance to invoices by default where appropriate.
2. Show remaining credit in the customer portal.
3. Audit open invoices for customers with positive balance.
4. Document support steps for applying credit manually.

Tools for this job

• Netkiln

  Refund/dispute drag if credits were mishandled

Related intents

• stripe customer portal cancel subscription confusing
• stripe failed payment retry not recovering subscriptions