paypal partial refund still keep full fee

The actual problem

Partial refunds don’t return proportional fees the way operators expect, eating margin on ‘customer service’ gestures.

Do this

1. Model fee retention on partial vs full refund for your AOV.
2. Prefer store credit / exchange when fee math is worse than goodwill.
3. Document staff playbook: when to full-refund vs partial.
4. Track partial-refund fee drag monthly in Netkiln/exports.

Tools for this job

• PayPal fee docs

  Refund fee behavior

• Netkiln

  Refund drag on one page

Related intents

• paypal seller protection not eligible shipment
• stripe dispute fee plus refund loss