shopify subscription app failed billing retry

The actual problem

Subscription apps fail renewals quietly while ads still acquire new subs that churn unpaid.

Do this

1. Open the subscription app’s failed billing report for 30 days.
2. Confirm customer emails + portal link fire on failure day 0 and day 3.
3. Pause acquisition campaigns if failed-renewal rate > recovery rate.
4. Fix checkout/account access issues that block card updates.

Tools for this job

• Tillkiln

  Checkout access friction that blocks updates

• Cashkiln checklist

  Operator leak checks before scaling

Related intents

• stripe failed payment retry not recovering subscriptions
• shopify abandoned checkout emails not sending