shopify subscription app skipped billing cycle

The actual problem

Subscription apps skip or double-bill after a failed payment retry, creating churn and chargebacks.

Do this

1. Export failed/skipped subscription charges for the last 14 days.
2. Align dunning settings with Stripe/PayPal retry policy.
3. Pause ads for plans with known billing bugs until fixed.
4. Message affected customers before they dispute.

Tools for this job

• Netkiln

  Failed charge / refund visibility

• Tillkiln

  Checkout path for first subscription purchase

Related intents

• stripe subscription schedule creates billing gap
• stripe failed payment retry not recovering subscriptions