stripe radar blocking legitimate customers

The actual problem

Over-tight Radar rules block repeat customers — support hears ‘card declined’ while fraud rate barely moves.

Do this

1. Review Radar block reasons for high-LTV emails/domains.
2. Allowlist known good customers; loosen rules that catch domestic repeat buys.
3. Compare false-positive rate vs dispute rate after changes.
4. Document when support should ask for a different card vs appeal.

Tools for this job

• Netkiln

  Auth fail / dispute mix

• Stripe Pricing

  Radar fee/context

Related intents

• stripe radar early fraud warning backlog
• stripe 3d secure checkout abandon mobile