shopify abandoned checkout emails not sending

The actual problem

Recovered carts never fire because abandoned checkout emails are off or delayed past purchase intent.

Do this

1. Settings → Checkout → Abandoned checkouts — confirm emails are enabled.
2. Check the delay (often 1–10 hours); shorten if your AOV is high-intent.
3. Verify the from-domain SPF/DKIM so recoveries land in inbox.
4. Sample 20 abandoned checkouts: how many received email vs recovered.

Tools for this job

• Tillkiln

  Surfaces checkout friction that creates abandonments upstream

Related intents

• shopify force account creation checkout dropoff
• shopify discount codes stacking unexpectedly