Last verified 2026-07-15
shopify abandoned checkout emails not sending
Abandoned-checkout recovery is free margin if the emails are actually on. Verify the flow, then fix the leaks that make abandon inevitable.
The actual problem
Recovered carts never fire because abandoned checkout emails are off or delayed past purchase intent.
Do this
- Settings → Checkout → Abandoned checkouts — confirm emails are enabled.
- Check the delay (often 1–10 hours); shorten if your AOV is high-intent.
- Verify the from-domain SPF/DKIM so recoveries land in inbox.
- Sample 20 abandoned checkouts: how many received email vs recovered.
Tools for this job
- Tillkiln
Surfaces checkout friction that creates abandonments upstream
Scan the live storefront for stacking, OOS-buyable, and dead links before you blame ads → tillkiln.com.
Related intents
Scan the store before more ad spend
Tillkiln finds checkout and storefront leaks — stacking discounts, OOS still buyable, dead collection links — with a rough $ leak estimate.
Also from Cashkiln
- Tillkiln — scan checkout leaks before you buy more ads
- Netkiln sample — client-ready revenue-health page from a payouts CSV ($19 clean unlock)
- Free leak checklist — six operator checks
Deep-dive report — $29
Self-serve checklist expansion for this query family. PayPal Checkout. No call.