shopify captcha blocking checkout customers

The actual problem

Aggressive bot protection challenges real buyers and tanks paid CVR without an obvious outage.

Do this

1. Review challenge/CAPTCHA logs for false positives on top geos.
2. Loosen rules for known-good countries; tighten only on abuse spikes.
3. Test checkout from a clean mobile network in your best market.
4. Watch CVR for 48h after any CAPTCHA change before scaling ads.

Tools for this job

• Tillkiln

  Checkout path audit alongside bot friction

• Cashkiln checklist

  Pre-scale operator checks

Related intents

• stripe radar blocking legitimate customers
• facebook ads cpc too high shopify